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Need to get in touch fast? Lets live chat

We monitor our live chat and emails up to 24 hours of the day, Monday to Sunday. While our exceptional customer service team are typically online during these hours, there may be rare occasions when they are unavailable. We prioritise live chat, so emails may take up to 24 hours to be replied to, although we are typically very fast at responding.

Feel free to jump on chat and leave us an email address if there isn't anyone available. Alternatively, drop us an email at customer@andsons.co.uk

Welcome to our help centre, all our most commonly asked questions and answers are here in our FAQ’s


Where is everything made?

We ensure our products are made well everywhere, about 30% of our products is made in the UK, the rest we work with reputable and accredited production partners around the world and have done from the very start. on each product page it states where the garment is made and what materials it is made from.

Do you have a number I can contact?

We don’t have a phone line, but you can easily get in touch with a member of our friendly customer service team through live chat, or drop us an email 24/7. We usually reply to emails within 24 hours and live chat we can reply instantly. We use no bots on our live chat, so you can be rest assured you are always talking to a real person.


How long will shipping take?

All our products are shipped from the UK, and delivery to the US typically takes 7 to 14 business days.

We strive to process and dispatch orders on the same day, especially for those placed before 2 pm on weekdays. Our Tracked Postal Services ensure secure shipping, but please bear in mind that during peak times, dispatch and delivery may experience slight delays. Your patience is appreciated.

Do you offer free shipping?

For all orders over $150, enjoy FREE Delivery. If your order is under $150, a flat fee of $10 will apply.

It's important to clarify that for orders over $800, any additional fees mentioned are related to customs duties and taxes. We want to ensure transparency in our communication, and your understanding is greatly appreciated.

Do you ship worldwide?

We do not ship worldwide from the &SONS US website. Please contact customer service for more information here


Can I cancel my order?

You will need to get in contact as soon as you can. We pack orders very fast, and once packed, we are unable to cancel the order.
Once you have contacted us, we are unable to guarantee that your order will be able to be cancelled.

Can I add to my order?

Once an order is placed, I’m afraid we are unable to add to orders.

How do I track my order?

Once your order has been despatched, you’ll get an email to confirm that your order has been despatched, and you’ll also be able to track your order with the link given in the email.

Do you offer discounts?

If you are a new customer with us, you can sign up to our newsletter, and once you’re signed up, you will receive an email with a 20% discount code FIRST20

Returns & Exchanges

How do I make a return?

To start a return, you’ll need to use our returns portal within 14 days of placing your order.
Further information can be found here

How long will it take for my return to be processed?

You have a 14-day window starting from the date your order was delivered to initiate a return. Please note that we do not provide free returns, so it's important to ensure you have proof of postage or a receipt when returning items. Please be aware that we cannot be held responsible for any items that do not reach us.

To be eligible for a return, the items must be in a fully resalable condition. This means they should be unused, with all tags attached, and ideally in their original packaging. 

Please note that &SONS retains the right to decline an exchange or refund for items that are not deemed resalable. However, this policy does not affect your legal rights concerning faulty items.

Do you offer free returns?

We are unable to offer free returns as a small growing company. Customers are fully responsible for the costs of returning anything. To avoid returns, drop us a line on live chat, or send us an email, and we are able to help with sizing or anything other questions relating to your purchase.

What if there's a quality issue with my item?

If you have any concerns about the quality of your &SONS item, please get in touch with our customer service team as soon as possible. We take quality very seriously and want to ensure that
you are completely satisfied with your purchase. Some examples of quality issues that we can address include manufacturing defects, faulty zippers or buttons, and stitching that has come apart. If you notice any of these issues, please contact us immediately and provide photos of the problem if possible.
We will work with you to find the best solution, which may include repairing or replacing the item. We want to ensure that you are happy with your purchase and that your &SONS item is of the highest quality.
Please note that our warranty does not cover normal wear and tear, or damage caused by misuse, so be sure to take good care of your &SONS item to ensure its longevity.

When will my refund appear in my bank?

Once we have processed the refund on our end, it may take up to 7-10 working days to appear in your account, depending on who you bank with.
If you do not get it by then, you will need to contact your bank. Typically, refunds appear in accounts within 2 working days.

Sizing & Product Care

What size am I?

If you know your body measurements, use our body size chart to find out which size to buy. If you are unsure, get in touch via our live chat, and we will do our best to help you. here>

Do you offer alterations?

Unfortunately we don’t offer alterations as a service. Alternatively, a good solution would be to get in touch with your local tailor for any specific alterations.

How should I wash my &SONS clothes?

It's important to follow the care label instructions for each &SONS product. However, as a general rule, we recommend avoiding tumble drying and using any stain removers. If you happen to spill something on your garment, wash it as soon as possible. Direct detergent in the washing machine should be avoided. If you want more information about product care, you can refer to our product care manual on our website, which provides detailed information on how to care for our garments. Additionally, some of our products may require hand washing, so always check the care label instructions before washing your &SONS clothes.
You can also find more information here >

How should I wash my &SONS jeans?

For general guidelines on washing denim, please refer to our product care manual on our website. If you want to maintain the original look of your denim and create a unique fade pattern, we recommend avoiding washing your jeans if possible. Instead, spot clean them as needed. If you do decide to wash your jeans, be sure to wash them separately and use a gentle cycle with cold water (around 30 degrees Celsius).

Follow the care label instructions provided with the jeans to ensure the best results. Most of our jeans are made with raw denim, which is untreated and un-washed. The fabric is sanforised or de-sized at the mill to minimize shrinkage after washing. However, please note that our Brandon Jeans are made from a stretch denim fabric, which means they may shrink slightly after washing. But don't worry, the fabric will relax after a few hours of wear. To ensure the best fit and longest life for your &SONS jeans, always follow the care label instructions and refer to our product care manual for more detailed information. Here >

How should I care for my leather goods

To care for your leather goods, we recommend spot cleaning them with a damp cloth as needed. You can also rub out some marks or scratches by hand. Avoid using any harsh chemicals or solvents on the leather, as this can damage the material. If your leather goods get wet, let them dry naturally, away from any heat sources. Do not dry them with a hairdryer or any other artificial heat source, as this can cause the leather to crack and become damaged.

At &SONS, we use vegetable-tanned (non-chemically dyed) 'pull-up leather' for our accessories. This type of leather is designed to develop a unique patina over time, as it lightens in some areas and becomes shinier in others with use. This is a natural process that adds character and individuality to your leather goods. To maintain the quality and appearance of your leather goods, avoid exposing them to extreme temperatures or sunlight for prolonged periods. Store them in a cool, dry place when not in use. If you have any specific concerns about caring for your &SONS leather goods, feel free to contact us for advice.

Why does indigo dye run?

Indigo dye is not very colourfast because it does not bond well to yarns or fabrics. Unlike other dyes that penetrate and bond to fibres, indigo dye sits on the surface of the fabric and is easily rubbed off. This is what gives raw denim its unique character and creates the fades on your jeans over time.

What hat size am I?

To determine your hat size, you need to measure your head circumference. To do this, use a flexible tape measure and hold it around your head, just above your ears and eyebrows. Make sure the tape measure is snug but not too tight. The tape measure should sit over the middle of your forehead.
Once you have measured your head circumference, round up to the nearest centimetre. This measurement will help you determine your hat size. Our hats are sized M-XXL, and a size guide is provided on the product page under the label size.

If you are still unsure about your hat size, don't hesitate to contact us for assistance. We want to
ensure that you find the perfect fit for your &SONS hat


When will a product be back in stock?

If you go onto the product page, and click on the size you would like, a button will appear that you can click to enter your email address. Once it has been restocked, you will receive an email to let you know. We also send out emails to our newsletter subscribers to let you know when we have restocked.


What forms of payment do you accept?

We accept a range of payment methods to make it easy for you to complete your purchase. We currently accept Visa, Amex, Apple Pay, Google Pay, Mastercard and PayPal. We use secure payment gateways to process your payment, so you can rest assured that your personal and financial information is safe. If you have any questions or concerns about payment options, please don't hesitate to contact our customer service team for assistance.

How do I know if my payment was successful?

After you complete your payment, you should receive an email confirmation from us
indicating that your order has been received and is being processed. This confirmation email serves as proof of your successful payment. If you don't receive an email confirmation, please check your spam or junk folder. If you still don't see it, please contact our customer service team and they will be happy to assist you.

Can I cancel or modify my payment after it has been processed?

Once your payment has been processed, we are unable to cancel or modify it. However, if
you would like to cancel your order, please contact us asap, and we will be happy to assist
you with a refund. Please note that we may not be able to cancel your order depending on
what stage your order is at.
Please note that it may take 3-10 business days for the refund to appear in your account,
depending on your bank's processing time.

Do you store my credit card information?

No, we do not store your credit card information. For security reasons, we are unable to charge extra to your credit card unless you re-enter your card details. Additionally, any refunds will be issued back to your original payment method.

How will I be charged and in what currency?

The currency in which you will be charged will depend on your location and will be automatically recognized based on your IP address. Please note that if you are using a VPN, it may affect the currency displayed. You will see the total amount charged in the currency of your location during checkout.

Discounts, Gift Cards & Promotions

Do you have discount codes?

Yes, we do offer discount codes from time to time. Keep an eye out on our website, social media channels and email newsletters for any ongoing promotions and discount codes. You can also get 20% off your first order by using code FIRST20 at checkout.

Please note that this code, and any other code, is single-use and cannot be used in conjunction with other codes our promotions such as our 3 for 2 offer.

Do you offer price adjustments?

We do not offer price adjustments. Once an order has been placed, the price is final and cannot be changed. However, we do offer various discounts and promotions throughout the year, so keep an eye out for those!

Do you have a price-matching policy?

Yes, we do have a price-matching policy. If you find an identical item at a lower price from a competitor, we will match the price. The competitor must be an authorised seller of the product and the product must be in stock and available for purchase. Please contact our customer service team with details of the product and the competitor's price, and they will be able to assist you further.

How do I use my gift card or discount code?

To use a gift card or discount code, simply enter the code at checkout in the designated field. The discount will be applied to your total purchase price. If you have any issues with using your gift card or discount code, please contact our customer service team for assistance.

Can I use multiple discount codes or gift cards on the same purchase?

No, you can only use one discount code per purchase, and points cannot be used with discount codes. However, you can use a gift card along with a discount code or points.

Do your gift cards have an expiration date?

No, our gift cards do not expire, so you can use them whenever you want to purchase products on our website or in-store.

Are there any restrictions on what I can purchase with a gift card or discount code?

You can use a gift card to purchase any product in our store or on our website. However, please note that discount codes cannot be applied to sale items or gift cards.

Can I receive a refund for a purchase made with a gift card or discount code?

Yes, you can receive a refund for a purchase made with a gift card or discount code. The refund will be issued in the form of the original payment method, which may include a combination of a gift card, discount code, and other payment methods. If the refund amount exceeds the amount originally paid with the gift card or discount code, the excess amount will be refunded to the other payment methods used in the original transaction.