USA DELIVERY
We're thrilled that our US website is now live, allowing customers in the USA to shop through our dedicated US store.
US orders are placed through our US website and are dispatched from our fulfilment centre in Northampton, UK.
- Orders over $200 qualify for FREE delivery.
- For orders up to $800 in value, no additional duties are payable upon arrival where applicable under the terms displayed at checkout.
US orders must be placed through our US website.
Delivery times may vary depending on the destination, courier and any customs processing. Once your order has been dispatched, tracking information will be provided where available.
Any applicable delivery charges, duties and taxes will be displayed at checkout before you complete your purchase.
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DELIVERY CHARGES
- Orders over £200 qualify for FREE delivery to most international destinations.
- Orders below £200 are subject to a £10 delivery charge.
- For Poland, Taiwan and the Czech Republic, FREE delivery applies to orders of £350 or more.
- Orders below £350 to these destinations are subject to a £10 delivery charge.
Your payment currency will automatically be converted to your local currency where applicable.
DUTIES & TAXES
For international orders placed through our UK website, applicable shipping costs, duties and taxes will be calculated at checkout where this service is available.
Where duties and taxes are collected at checkout, the amount displayed at checkout is the total amount payable for your order and you should not be required to pay additional import duties or taxes when your parcel arrives.
International customs requirements vary by country. Where duties, taxes or other charges are not collected at checkout, the customer may be responsible for any charges imposed by the destination country's customs authorities.
CUSTOMS & INTERNATIONAL DELIVERY
International orders may be subject to customs checks and clearance procedures in the destination country. These processes are outside of our control and may cause delays to delivery.
Customers are responsible for providing accurate and complete delivery information. Incorrect or incomplete information may result in delays, additional charges or the parcel being returned to us.
If a parcel cannot be delivered because the recipient provides an incorrect address, refuses applicable customs charges, fails to provide information requested by customs, or does not collect the parcel where collection is required, the parcel may be returned to us. Any applicable costs incurred as a result may be deducted from any refund due, where permitted.
Once your order has been dispatched, tracking information will be provided where available. Please use the tracking information to monitor your delivery and follow any instructions provided by the courier or local delivery partner.
International delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, local courier networks, public holidays, adverse weather or circumstances outside of our control.
INTERNATIONAL DELIVERY ISSUES
If your international order has not arrived, has arrived damaged, or you believe an item is missing, please contact our Customer Service team as soon as possible.
Any international delivery issues must be reported to us within 30 calendar days of the expected delivery date.
This allows us sufficient time to investigate the issue and, where applicable, raise a claim with the relevant delivery provider within their required claims timeframe.
SAFE SPACE DELIVERIES
If you choose to have your order delivered to a Safe Space, you are responsible for selecting a location that is secure, suitable and accessible to the delivery driver.
Once a courier confirms delivery to the Safe Space selected by you, we may be unable to accept responsibility for loss, theft or damage arising after delivery to that location, subject to your statutory rights.
Safe Space and alternative delivery preferences may be selected or saved directly with the courier or local delivery partner and may not have been selected by &SONS for your current order. It is your responsibility to check, amend or remove any saved delivery preferences with the relevant courier where necessary.
Please note that Safe Space options and delivery preferences may vary depending on the courier and destination country.
RETURNS
Need to return an item? Please visit our Returns Page for full details of our returns process and eligibility requirements.
