Delivery & Returns

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Shipping to US addresses

We aim to process and dispatch same day, for US orders that have been placed before 2pm on weekdays. We use Tracked Postal Services and therefore we ask for you to allow up to 7 business days from dispatch for your item to arrive. During busy periods, dispatch and delivery may take longer. 

  

Returning an item?

Please use our easy to use returns portal.

https://tracking.controlport.co.uk/e9ab6870/1276/return/c33b3b

 

1 - Enter only the numbers from your order number.

2 - Tell us what you're sending back, and what you would like.

3 - Print out the form, cut where shown and put the returns slip inside your parcel. *

4 - Attach the address label to the front of your parcel.

5 - Please take the return to a trusted carrier, we recommend a tracking service for peace of mind when returning back to us! **

 

*If you do not have access to a printer, please handwrite the information, including the RMA number which is shown on the form.

**Tracked can be provided using Royal Mail, Yodel or DHL for example.

Please do not use Evri - we have had multiple issues with delivery by this carrier.

 

You'll get an email to let you know we have your return within 5 working days of it being delivered into the warehouse.

 

Refunds can take up to 14 working days to process.

Exchanges are typically processed within 1 day after being booked

 

Don't want to wait for a refund? Request an exchange for a gift voucher instead!

Contact Us

If you would like to contact the team at &SONS, you can email us at customer@andsons.co.uk, we typically reply within 24 hours. 

 

Exchange & Refund Policy

You have 14 days to start your return from the date your order was delivered. We do not offer free returns, so be sure to obtain proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us.


Items being returned must be returned in a fully resalable condition, which means being unused, with all tags attached, and if possible, in the original packaging.


&SONS reserves the right to refuse an exchange or refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

 

How long will my return take to process?

Once the return arrives with us, the process of the return may take up to 14 working days. But typically, between 5-7 days. Refunds may take another 5 working days to appear in your account, depending on who you bank with. All exchanges will be sent out within 3 working days once processed. Customers returning orders are responsible for all costs associated with returning their order.

 

Faulty Items

Unfortunately manufacturing faults do occasionally occur. We have procedures in place to deal with faulty garments/products. Please email the customer service team with photos of the faulty product, along with a brief description of what the fault is.

 

Contact Us

To avoid returns, contact the team at &SONS, you can use our live chat service, or email us at customer@andsons.co.uk. We can help you with sizing or any other questions you may have.

 

 

COMPANY INFORMATION

&SONS Trading Company Limited  | . Registered No. 09988464