Shipping to US addresses

We aim to process and dispatch same day, for US orders that have been placed before 2pm on weekdays. We use Tracked Postal Services and therefore we ask for you to allow up to 48 hours from dispatch for your item to arrive. During busy periods, dispatch and delivery may take longer. 

Did you always have a US website? 

The &SONS U.S website officially launched on November 10th having been hosted previously in the UK.  Due to customer demand for more convenient delivery and returns options we have bought items into a dedicated distribution centre. You can now get free delivery on all orders over $100 with no added duties. Product prices are inline with the automatically converted rates on the U.K site.  Please refer to our home site if in any doubts and feel free to contact us at customer services.

UK site

Returning an Item?

If you’d like to return or exchange an item, please click the link below and fill out the online form. You will need your order number and delivery postcode.

Exchange / Returns portal


Choose what item/items you are sending back, and tell us if you would like a refund or an exchange.

A list of 5 options will appear for you to click. You will need to select one of these options, and any additional comments can be added in the notes field.

At the end of the form, you will be given a returns slip to print, to put inside of your parcel.
The returns address will also be there to view too.

Contact us

If you would like to contact the team at &SONS, you can email us at customer@andsons.us 

&SONS RETURNS POLICY

EXCHANGE & REFUND POLICY

We have a 14 days returns policy.

Be sure to obtain a proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us. Items being returned to be exchanged must be returned in a fully resalable condition, which means being unused and if possible, in the original packaging, along with all tags. &SONS reserves the right to refuse an exchange or refund on items deemed not to be resalable.

This does not affect your statutory rights in connection with faulty items.

How Long Will My Return Take to Process?

Once the return arrives with us, the process of the return may take up to 14 working days. But typically between 5-7 days.
Refunds may take another 5 working days to appear in your account, depending on who you bank with.
All Exchanges will be sent out within 3 working days once processed.

Customers returning orders are responsible for all costs associated with returning their order.

INTERNATIONAL RETURNS

We do not currently offer International returns on the &SONS US website, all orders are domestic only.

FAULTY ITEMS

Unfortunately manufacturing faults do occasionally occur, so if you believe an item to be faulty, please email customer@andsons.us and we will advise on what to do next.

Please send all returns to:

James & James - &SONS Trading Company Ltd
Goods In
2235 Southwest Blvd
Suite F, G, H
Grove City
Ohio 43123
USA

COMPANY INFORMATION

&SONS Trading Company Limited  | . Registered No. 09988464